תיאור התפקיד
Solargik is hiring a Tier 2 Technical Support Team Lead
We’re looking for a hands-on, motivated leader to guide our growing team and own key technical workflows. In this high-impact role, you’ll bridge between departments, support field teams, manage systems and updates, and help shape the customer experience
If you’re passionate about solving complex challenges and leading a strong technical team — we’d love to meet you!
What will YOU do
Lead, mentor, and support the Tier 2 technical support team, driving performance and aligning with company objectives
Work directly with field teams to monitor site behaviour and coordinate physical inspections when required
Take part in the end-to-end commissioning process—from on-site component installation to successful site activation
Develop and refine operational procedures, using platforms such as Jira, Slack, Monday and more
Continuously optimize support processes to ensure efficient, high-quality service delivery
דרישות התפקיד
?What will YOU bring with you
A minimum of 2 years’ experience in technical support roles
2+ years in a leadership position, with the ability to balance short-term problem-solving with long-term strategic thinking
Full professional fluency in both English and Hebrew
A proactive, hands-on approach with the ability to stay organized and focused under pressur
Excellent multitasking and prioritization skills, with a strong drive for continuous improvement
Advantages
Experience in solar energy systems or industrial monitoring environments
Familiarity with field service coordination and site commissioning
Background in data analysis or monitoring/control systems
The job is in Jerusalem (German Colony), a great opportunity to work in one of Jerusalem’s most vibrant neighborhoods, surrounded by delicious food, cultural diversity, and historical charm.
