Technical Services Manager – Support & System (Position 222)

תיאור התפקיד

Job Description

  • • Head of Technical services managing a team of 4-5 engineers responsible for all support and system needs of the company.
  • • Both hands on and management capabilities are required.
  • • Tier 3-4 support for customers deploying and using AGAT's cyber products.
  • • Manage all technical issues raised by customers and internal stakeholders.
  • • Responsible for all system needs of the company – on-prem and cloud.
  • • Build, maintain and develop cloud SaaS environments.
  • • Monitor and manage costs of cloud services.
  • • Supporting large international enterprise customers with high security requirements.
  • • Prioritize and manage multiple issues from customers on our products and platform, simultaneously.
  • • Install, configure product at customer environment in POC.
  • • Perform technical training for customers.
  • • Post articles, tips, KB and guides of the product.
  • • Build complex lab environments with integration to other leading security products in DLP, MDM/UEM, Threat prevention.
  • • Sometimes off hours duty is required. Once a week until 21:00. No extra hours needed.
  • • The Position is in Jerusalem (Hozvim hi tech park).
  • • No travel is needed.

דרישות התפקיד

  • • 3 years experience in technical support/system.
  • • Fluent English – speaking and writing
  • • Ability for flexible hours as required.
  • • Experience in Windows system and networking such as VMWare, Active Directory, Firewalls, Virtual machines, AWS Azure, Certificates, DNS, SQL, DLP, MDM, Cloud, ADFS.

 

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