Tier 3-4 support for customers deploying and using AGAT’s cyber products on-prem and SaaS.
Supporting large international enterprise customers with high security requirements
Install, configure product at customer environment in POC
Maintain cloud (AWS) and on prem environments
Post articles, tips, KB and guides of the product
System tasks related to support . Building complex lab environments with integration to other leading security products.
Sometimes off hours duty is required. Once a week until 9 pm . No extra hours needed.
Position is in Jerusalem (Hozvim hi tech park)
Fluent English – spoken and written
Experience in support or system
Experienced in windows System and networking such as VMWare, Active Directory , Firewalls, Virtual machines, PKI, Certificates, DNS, SQL, DLP , MDM, Cloud , AWS, ADFS
Ability for flexible hours as required