Support engineer – 217

תיאור התפקיד

Tier 3-4 support for customers deploying and using AGAT’s cyber products on-prem and SaaS.

Supporting large international enterprise customers with high security requirements

Install, configure product at customer environment in POC

Maintain cloud (AWS) and on prem environments

Post articles, tips, KB and guides of the product

System tasks related to support . Building complex lab environments with integration to other leading security products.

Sometimes off hours duty is required. Once a week until 9 pm . No extra hours needed.

Position is in Jerusalem (Hozvim hi tech park)

דרישות התפקיד

Fluent English – spoken and written

Experience in support or system

Experienced in windows System and networking such as VMWare, Active Directory , Firewalls, Virtual machines, PKI, Certificates, DNS, SQL, DLP , MDM, Cloud , AWS, ADFS

Ability for flexible hours as required

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