Project & Methodology Manager

תיאור התפקיד

EX LIBRIS– Who are we?

Ex Libris, Part of Clarivate,  is a global leader in the EdTech (Education Technology) industry. We serve some of the most prestigious academic institutions and research Universities around the world, with a total of over 7,500 customers in 90 countries.

Our SaaS solutions help Universities transform academic libraries, maximize the impact of research activities, enhance teaching and learning, and drive student engagement and success. For more information about Ex Libris, see our website, and join us on Facebook, YouTube, LinkedIn, and Twitter.

We are looking for a Project & Methodology Manager to join our NPI in Jerusalem. This is an amazing opportunity to work with our customers implementing newer Ex Libris product solutions, such as Esploro, to ensure a successful initial rollout and ongoing increased product value realization through growth in product adoption and advocacy development. This involves a wide set of approaches strategically deployed as needed for each institution to formulate a standard repeatable methodology. This individual must be comfortable understanding, communicating, and delivering upon a project delivery plan which is aligned to best match the product’s capabilities to each customer’s needs. The role also requires maintaining strong working relationships with other customer-facing personnel within Ex Libris across the Customer Success, Professional Services, Support, and Product Management and Development teams. The team is reporting to the Director of New Product Introduction.

דרישות התפקיד

  • BA or BSC in Information Systems, Industrial Engineering, or similar field

  • At least 2 years of professional experience delivering technology/software projects in a customer-facing capacity (advantage for Ex Libris products)
  • Background in library/research office/higher education-related workflows/standards
  • Someone who can look for winning situations that benefit all stakeholders.
  • English at a very high level (written/spoken/reading)

Required skills/characteristics:

  • Ability to manage ambiguity, maintain composure under pressure, negotiate, plan, and execute creative solutions
  • Strong time management skills and experience working with strict deadlines
  • Strong interpersonal skills, with the ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships
  • Excellent verbal and written communication skills

It would be great if you also had . . . 

Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.

  • Certification/s as a certified Project manager PMP/Prince-2 or equivalent background
  • Previous experience with Customer Success, internal sales, account management, or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Experience in the academic community or close familiarity with a Higher education faculty member or research office-related processes involved with any of the following: research funding, research data, publications, researcher profiles, faculty collaboration

What will you be doing in this role?

Coordinate all activities related to new Ex Libris products implementations, working with Early Adopters implementations:

  • Prepare a detailed project plan
  • Coordinate and supervise all activities that are under Ex Libris’ responsibility as detailed in the project plan
  • Verify customer fulfillment of data testing responsibilities
  • Prepare and update implementation methodologies for mass production and delivery
  • Working closely with our Headquarter team internal stakeholders, to be used by Professional services teams worldwide
  • Internal knowledge transfer to relevant regional teams to enable their self-sufficiency
  • Develop and lead initial customer success and engagement methodology definitions and delivery for new products

Hours of Work / More important information for you:

Our base is in the Jerusalem, Israel office, working in a hybrid model

This is a full-time position.

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