Professional Services Manager to manage a team

תיאור התפקיד

A company located in Jerusalem is looking for a Professional Services Manager to manage a team and drive the delivery of a SaaS Product in the health industry. If you are excited about technology, result driven and thrive in a collaborative environment, we’re looking for you to join us.
Surgimate’s software automates the surgical scheduling process and consolidates the workflow at surgical practices in the US. Our application replaces the hodgepodge of tools used to run back-office operations, helping surgical practices increase their operational efficiency, reduce wastage, and improve quality of care for patients across all surgical specialties.

If you qualify, please send resumes to hr@surgimate.com wit the subject “Professional Services Manager

דרישות התפקיד

  • Manage the customer success team in Israel and the US
  • Design and develop a methodologies and processes to improve delivery of our product to clients
  • Set clear KPIs, success criteria and SLAs for the various team activities
  • Work with team member to ensure successful client onboarding
  • Allocate department resources and work closely with Sales, Development and QA to ensure sufficient resource allocation.
  • Coordinate implementation of SaaS product to new key clients
  • Deliver onsite client training to key clients
  • Build trusted advisor relationships with key clients
  • Facilitate project management of migrating existing clients from legacy product to SaaS product
  • Collaborate with the Leadership Team to make recommendations for product roadmap
  • As a member of the Customer Success team, share coverage for support site
  • Experience in project management and related tools
  • Proven track record in customer relationship management
  • Experience liaising with customers, partners and development teams
  • Knowledge about integration between platforms
  • Excellent communication and documentation skills
  • Strong analytical abilities
  • Mother tongue English – a must
  • Advantages:
  • Experience in SaaS implementation projects
  • Experience servicing health care practices
  • Deep understanding of surgical scheduling processes and best practices
  • Understanding of software development processes
  • Experience in integrating with both HL7 and APIs

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