NOC Engineer

תיאור התפקיד

  • Act as a gate to other Cloud groups by providing professional analysis and support
  • Work with and operate various monitoring and control systems.
  • Analyze and resolve critical issues within the cloud as they rise from the various monitoring systems.
  • Analyze and resolve weekly and monthly software update issues.
  • Perform analysis of critical cases raised by customers for all company products.
  • Maintain communication with clients and different elements within the organization.
  • Scripting and fixing new/existing monitoring checks.
  • Maintain a general overview of all activities performed in the cloud and raise red flags when relevant.
  • Perform system and network analysis by using well defined toolsets for proactive monitors

דרישות התפקיד

  • BA or BSc degree in a relevant field – Computer Science, Networking, Industrial Engineering or Exact Sciences.
  • Basic knowledge of networking (TCP/IP, LAN/WAN, routes and switches)
  • Basic knowledge in Linux systems
  • Basic knowledge and experience with application monitoring concepts and management tools, such as centreon, Nagios, Zenoss, Kibana, Grafana or similar.
  • Experience providing service and communicating with a large scale customer base
  • Experience in troubleshooting and technical analysis
  • Familiarity with DB such as Oracle, My SQL, Cassandra, Hadoop – advantage
  • Experience in a round the clock call center, NOC, HUB or Support – advantage
  • Knowledge in scripting language (Bash, Python, C-shell, Perl) and programing – advantage
  • Knowledge in storage and backup – advantage
  • Knowledge in networking diagnosis – advantage
  • Experience with ITSM tools (ServiceNow) – advantage
  • English at a very high level both written and spoken
  • Additional languages will be considered an advantage
  • Highly service oriented with strong interpersonal skills
  • Strong analytical skills and ability to collate and interpret data from various sources
  • Strong communication skills
  • Strong multitasking capabilities
  • Ability to work in a team and good rapport with others
  • Ability to independently learn
  • Organized and detail oriented
  • Ability to work effectively under pressure while balancing multiple priorities
  • Ability to assess and prioritize faults, and respond or escalate accordingly

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