IT Helpdesk

תיאור התפקיד

We’re Lightricks, Jerusalem’s latest unicorn. We are building the next generation of creative content tools for mobile and have released eight highly successful apps to date, used by millions all over the world We are looking for a dynamic and resourceful CISO to join our team

This position will suit someone who is organised, dedicated and prides themselves on providing excellent Security Support. You will build a good working relationship with your colleagues to help them overcome any security issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT security. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution

  • Resolving any technical software or hardware issues
  • Leading and accompanying colleagues through problem-solving processes
  • Identity and users management
  • Writing technical procedures for non technical users
  • Be present in the office during regular work hours – 9-6, Sun-Thur
  • Report to Helpdesk Team Lead

דרישות התפקיד

  • Familiar with networking protocols (DHCP, DNS, SMB, LDAP, etc.)
  • Experience with the OSI network layer model and practical configuration of network devices such as switches, routers and firewalls
  • Familiar with how computers are built and how to tear them down and build them up from scratch
  • Extensive knowledge of MacOS – a must
  • Experience with iOS – an advantage
  • Experience with at least one IT support platform (FreshService, OTRS, ZenDesk, etc.) – an advantage
  • Proficient in English, both verbal and written

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