תיאור התפקיד
Solargik is looking for a Tier 1 Customer Support Team Lead to manage our Tier 1 customer support operations
In this strategic role, you will ensure exceptional service delivery to our local and international customers. You will be responsible for shaping the customer experience, optimizing support processes, and serving as the bridge between customers, partners, and internal technical teams
This is a leadership role in a dynamic and fast-paced environment where you will make a significant impact on our growing business
Lead and mentor the Tier 1 support team, ensuring high performance and alignment with company objectives
Train team members on customer support best practices, tools, and technologies, fostering a culture of continuous improvement
Engage with the local and international customers to communicate, approve and establish implementation programs for each customer/project
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Work with our Partners and Subcontractors to ensure on-site deployments, according to project scope and deadlines
Creating work procedures, working with various tools – Monday, Jira, etc
דרישות התפקיד
years of experience in customer support environment, ability to handle global 3
.customer complaints and provide customized efficient solutions
+2 years of experience in team management and leadership, with a strong ability to see the big picture, effectively balancing immediate technical issues with long-term support strategies to ensure seamless operations and customer satisfaction
Experience with tech support tools like Jira or similar CRM platforms
Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously with a can-do approach
Excellent verbal and written communication skills in both English and Hebrew
Willingness to work in a flexible hours, with customers around the world
Experience in creating documentation for issue resolution and knowledge sharing
Implementing and working with Zendesk
Want to know more about Solargik? Visit our website at – https://www.solargik.com/ Or watch this cool video- https://youtu.be/jtfZUAisEHg?si=66Z-fCHTZ6TVGnxS
The job is in Jerusalem (German Colony), a great opportunity to work in one of Jerusalem’s most vibrant neighborhoods, surrounded by delicious food, cultural diversity, and historical charm
