Control & Capacity Management Analyst

תיאור התפקיד

We are looking for a professional with solid technical background in cloud management & administration who is passionate for process alignment; Someone who loves the responsibility of leading the way in managing cloud capacity and process improvement oriented.


Key responsibilities:

Manage and control cloud capacity including continuous processes improvement and issuing monthly reports.

  • Assist in the day to day activities of the planning and control for the cloud.
  • Help build capacity planning tools with existing pipeline requirements and natural growth comparison.
  • Ensure capacity constraints and assumptions are identified, tracked and communicated.
  • Analyzes performance data, identifying bottlenecks and recommending alternative resolutions.
  • Producing ad hoc resource usage reports and analysis.
  • Analyze how hardware architecture and product changes impacts capacity and provide feedback to teams and upper level management.
  • Continuous improvement & design of ITSM processes for the Cloud Services with focus on meeting ITIL methodology.
  • Design & create ITSM standardized reports and dashboards.
  • Lead the change management approval process and committee meetings.

דרישות התפקיד

 

  • Bachelor’s degree in computer science or equivalent professional experience.
  • 3+ years of demonstrable experience in one or more of the following areas:
    data center or network capacity planning, data center or network operations, performance management or related experience.

 

Desired Skills & Experience:

  • Experience with Cloud Services with focus in capacity.
  • ITIL savvy –
    Proven experience in practice & application of ITIL/ITSM methodology and work frames on a medium-large service delivery initiative.
  • Business analyst –
    Ability to produce reports from business demands and supply analysis of results as proven by work products.
  • Strongly self-directed and able to work collaboratively to lead problem-solving.

Advantage:

  • Familiarity with Service-Now & its reports module on a power-user or admin level.
  • Experience in JavaScript coding.
  • ITIL certification.

Required Languages:

  • English & Hebrew – Excellent oral & written skills communication skills
    as proven by work products (including procedures & customer facing communications)

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