Cloud Planning and Control Manager

תיאור התפקיד

EX LIBRIS– Who are we?

Ex Libris, a ProQuest company, is a leading global provider of cloud-based solutions for higher education. Offering SaaS solutions for the management and discovery of the full spectrum of library and scholarly materials, as well as mobile campus solutions driving student engagement and success. Ex Libris serves thousands of customers in 90 countries. For more information about Ex Libris, see our website, and join us on Facebook, YouTube, LinkedIn, and Twitter.

What will I be doing?

Ex Libris is seeking for a Cloud Planning and Control Manager.

The Cloud Planning and Control Manager will lead the cloud department processes, KPI’s and projects and will maintain efficient processes, control and ITIL processes within the Cloud. In addition:

  • In charge of building and tracking Cloud KPI’s reports and dashboards
  • Cross team cloud related process plan, implementation and control
  • Project manager for ITSM and ITOM activities and other Cloud Projects
  • Implement process over ITIL ServiceNow system

דרישות התפקיד

Qualified candidates must have:

  • Minimum 5 years management experience in IT / Support / MIS organizations
  • Experience in ITIL methodologies implementation and control
  • Experience in project management
  • Experience in department KPI setting and process planning, implementation and control including reports and dashboard building
  • Experience in writing and implementing work procedures
  • Experience with private & public cloud (SAAS)
  • Understanding datacenter management infrastructure terms
  • Experience working in a global company
  • Matrix management skills and experience
  • English at a very high level – required

Important skills / characteristics:

  • Excellent communication skills
  • Ability to multi-task under pressure
  • Independent, self-motivated, detailed-oriented, highly organized
  • Customer-facing experience; service-oriented mentality
  • Collaborates well in team environment
  • Responsible, independent and initiative and out-of-the-box thinker
  • Fast learner, willing to learn independently
  • Technical knowledge and understanding
  • Good interpersonal skills and a positive attitude

It would be awesome if you also had:

  • MBA – an advantage

More important information for you:

  • Our base is in the Jerusalem, Israel office, working in a hybrid model (3 days remotely)

Reporting to the Cloud Planning & Control Director

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